Privacy Policy

Introduction

Welcome to Repair360, We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This privacy policy outlines how we collect, use, and protect your information when you visit our website or use our services. 

Repair360 Limited (referred to as “we” or “us” in this policy) is a company incorporated in England and Wales with registration number 12712960, and its registered address at 79a High Street, Gillingham, England, ME7 1BL. We collect, use, and are responsible for certain personal information about you. As the ‘controller’ of your personal information, we are compliant under the General Data Protection Regulation (GDPR), which applies across the European Union, including the United Kingdom. We are responsible for complying with these laws.

Information we collect

We gather the majority of your personal information directly from you, whether in person, over the phone, email, or through our website. We only request information that is necessary to create your account. For online transactions, to ensure your credit, debit, or charge card is not used without your consent, we will verify the name, address, and other personal information you provide during the order process against relevant third-party databases. By accepting these terms and conditions, you consent to these checks. All information you provide will be treated securely and in strict accordance with the Data Protection Act 2018 and other applicable data protection laws.

Personal information: when you use our services, we may collect personal information such as your name, email address, phone number, and payment details.

Device information: we may collect information about the device you use to access our website, including the IP address, browser type, and operating system.

Service information: details about the services you request, including repair history and any issues reported with your devices.

Information we use

Ø Provide and manage our computer repair services.

Ø Informing you about the services we offer,

Ø Entering into a contract with you and delivering the services you ask for

Ø Contact you regarding your service requests, appointments, and updates

Ø Taking direct debit and/or debit and credit card payments.

Ø Improve our services and website based on your feedback and usage patterns.

Ø Comply with legal obligations and protect rights.

Ø To work alongside Law enforcement for their investigations.

Information we retained.

We will only keep hold of your data for as long as it is required by Repair360 to continue both a relationship with yourself and to fall in line with Legal requirements which include but not limited to Law Enforcement partnerships and 12 month warranties.

Information we share.

We do not sell, trade, or otherwise transfer your personal information to outside parties except as described below:

Legal requirements: we may disclose your information if required by law or in response to legal requests.

Marketing

When you sign up for our online memberships, you have the option to opt into our SMS/Email communications to stay updated with news and competitions. You can change these preferences at any time by logging into your account online, and we will respect your choices. If you have a store account, please visit your local branch, and we will update your preferences accordingly.

Your rights

Ø Access: request a copy of the personal information we hold about you.

Ø Correction: request corrections to any inaccurate or incomplete information.

Ø Deletion: request the deletion of your personal information, subject to certain exceptions.

Ø Objection: object to the processing of your personal information in certain circumstances.

Cookies

Our website uses cookies to enhance your experience. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your web browser (if you allow) that enables the site's systems to recognize your browser and capture and remember certain information.

Changes to this privacy policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on our website. You are advised to review this privacy policy periodically for any changes.

Contact information

If you have any questions about this privacy policy, please contact us at:

Email: Privacy@Repair360.co.uk 

Phone: 01634 359045